Refund policy

We accept returns for defective items only. 

If your order is damaged, we will replace it or issue a refund.  

This is a much more straightforward process for all of us. 

If you have any questions, please email us at info@oe.run

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

We cannot accept returns on sale items or gift cards.

Refunds
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@oe.run